Sales FAQ

Do you have a fleet vehicle program?

Why have Toyota fleet vehicles become the most popular fleet cars? Calgary businesses need commercial truck and car fleets that can get the job done for minimal cost. The Toyota brand has become the benchmark for quality and reliability in the industry, and every Toyota fleet vehicle shares this reputation. Better reliability means fewer trips to the service department, and lower overall costs of ownership. The excellent fuel efficiency provided by all models in the Toyota Lineup also helps to keep your business costs lower, while your staff don't have to waste time refueling vehicles after every job. Arranging your fleet car lease is an easy process. Connect with our Fleet Specialists here, and we will work out a car lease agreement that works for your budget.

Should I buy a used or new vehicle?

There are advantages and disadvantages to buying both new and used vehicles. With a new car you do not have to worry about prior usage or service history, and there is a new car warranty that will cover most needed repairs for a period of time. With a used car, you can avoid taking the loss of the initial depreciation of value that accompanies a new car, and your overall cost of ownership can be lower. Whether you purchase new or used, choosing a vehicle that suits your needs and that has a reliable service history will help ensure that you are getting the most value for your money. It is good to remember that not all used car dealerships in Alberta do quality inspections. Questions to consider when buying a pre-owned vehicle

  • What is the history of the vehicle?
  • What is the condition of the vehicle? Ask for a CarProof.
  • Ask about a warranty.
  • Check out the dealer including BBB reports and online reviews.
Check out the Canadian Consumer Handbook on Vehicle Purchasing for more helpful information.

What is the difference between Bi-weekly Vs. Semi-monthly Payments?

Choosing between a bi-weekly and semi-monthly car payment can depend on a combination of personal preference, and when you receive your pay. Choosing a bi-weekly payment means that you are paying every two weeks out of 52 weeks a year. Choosing a semi-monthly payment means that you pay only twice a month. Because some months of the year have five weeks, there will be two months of the year that you will have to make three car payments instead of two – if you choose to pay bi-weekly.

Do you take care of new registration and insurance?

Before you take delivery you will need to speak with a Financial Services Manager about transferring or obtaining a new license plate and registration. Our Financial Assistant, Sunny can take care of new registration/plates if you provide us a copy of your current information. We will ensure your plate and pink card arrive prior to your delivery time. If you prefer, you can choose to take care of this yourself.

What is your vehicle deposit policy?

Providing a deposit of a maximum $2,500 ensures a commitment between us. That you are purchasing a vehicle, and that we will locate your vehicle, complete a Pre-Delivery Inspection and clean for you. Whether you are purchasing a New or Preowned vehicle there are different steps we need to take before the vehicle is ready for you to drive home. As stated on the Bill of Sale, a deposit is non-refundable.

What’s mpg?

a. MPG (imperial gallon) is a unit of measurement and an abbreviation for the words, “miles per gallon”. In Canada we use L/100km to measure fuel consumption. Every Toyota vehicle has its own fuel consumption rating for City/Highway/Combined.

What is Lease Assist?

Every Toyota vehicle has its own amount of “Lease Assist”. Some vehicles will not have any amount, and it is best to contact our Finance Specialists to find out current incentives and rates.

What is Standard Equipment?

All Toyota vehicles now come standard with A/C, Power Windows, Locks and Keyless Entry. The exception to this is the Toyota Corolla CE which comes with manual windows and locks.

What is Red Tag Days?

Red Tag Days are Toyota’s three months of the year for great deals on a New Toyota vehicle. March through May, visit for our best prices on New Toyotas in Calgary.

Differences between a Lease and Finance Loan?

Let's break down the difference between a purchase loan and a lease: With a lease, instead of borrowing the full purchase price of the car, you are only borrowing the amount the car will depreciate over the term of the lease. With a three-year lease, and the expected market value of $15,000 in three years based on regular wear and tear (known as the "residual value"), then you only have to finance the difference between the purchase price and the residual value. Financing $15,000 is going to have a lower monthly payment than financing $30,000; even with a shorter lease term. This is the basic reason lease payments are lower than loan payments. So with leasing, you have peace of mind. You also have the upgrade factor: Since leases are generally between two and four years, the vehicles are almost always going to be fully covered by warranties and driving them should be problem-free. These are the best years of a car's life. Once the lease is up, you get to trade in your car for the latest model. You can keep up with the Joneses. So, as usual, there is a tradeoff: With leasing, you will pay a premium over your lifetime in exchange for a lower monthly payment and very few concerns about reliability. With an outright purchase, you're going to come out ahead if you can commit to proper maintenance and resist the urge to constantly upgrade.

Please describe Simple Interest

Simple Interest financing is the consumer friendly way to calculate interest. Like the name implies, the concept is simple. If you pay a day early, you are credited for a day’s interest. If you pay a day late, you pay a day’s interest.

What is Wear and Tear?

The customer is responsible for the vehicle’s overall condition as detailed on the lease agreement (appearance, mechanical condition, etc.). Charges will apply to kilometres that exceed the provisions in the lease.

What is a Closed End Lease?

All Toyota Care leases are closed end leases. This means you make a set number of payments over the term of your lease and the leasing company guarantees the “price” or lease end value of your vehicle at the end of the term. Factors such as economic conditions, vehicle popularity, colour and equipment can all affect the value of a used vehicle and can result in the market value being lower than the lease end value at the end of your term. By guaranteeing the lease end value, Toyota Financial Services assumes the risk of any loss on the used vehicle. So, if your car is worth less than the lease end value, you can simply return the vehicle. You are only responsible for charges at lease end that may result from excess wear and tear or exceeding the kilometre limit set out in your lease contract.

What is Better: Finance or Lease?

There are several differences between financing and leasing. Your personal situation will help determine what is the best option for you. The decision to finance or lease a vehicle is often a matter of personal preference. You know that if you finance your vehicle, you own it and can enjoy all the benefits of that ownership. In order to help you decide which is best for you, here are a few pros and cons about Leasing. Leasing Advantages

  • Leasing typically offers you lower monthly payments and lower up-front costs than you would pay on a loan for the same vehicle
  • When you lease, you only pay tax on the monthly payment. When you finance, you pay taxes on the full purchase price of the vehicle
  • Leasing gives you choices at lease end:
    a) You may purchase the vehicle at the Lease End Value indicated on your contract,
    b) You may return the vehicle as provided in your lease, or
    c) You may lease or finance another Toyota vehicle
Leasing Disadvantages
  • You do not own the vehicle
  • You do not build up equity in the vehicle
  • Excess kilometres and wear and tear charges may apply
  • Lower monthly lease payments may result in higher carrying charges than a loan

Common Sales Questions
We have compiled common customer questions to help you in your vehicle buying process.