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WHY IS T.S.M IMPORTANT?

T.S.M. is important because it facilitates end-to-end best practices in all aspects of our jobs and daily work. It creates a process-centric work environment whereby both employees and customers are able to be part of the solution. We believe this is the fundamental keystone in our amazing Country Hills Toyota culture. Everyone plays an integral part of “there is a better way”. One of Toyota’s great legacies that have enabled them to be such a huge success is “striving for continuous improvement”.

We are proud to be awarded with the highest T.S.M. Platinum Certification score; meaning Country Hills Toyota is ultimately carrying out Toyota’s mission and values.

HOW DO YOU USE T.S.M IN YOUR DAILY TASKS?

Country Hills Toyota follows T.S.M. guided standard operating procedures – from repair order to service delivery. Beginning with a safe, organized and clean workplace. A workplace that has been specifically designed in a way that facilitates speed and efficiency.

Volume of repair orders is irrelevant because the process and procedures are followed. A good process works no matter what.

HOW HAVE YOU BENEFITED FROM THE T.S.M. PROCESS?

We have benefited from T.S.M in a variety of ways; our culture being primary. Creating a culture and an attitude of continuous improvement makes work fun and worthwhile. When staff has direction, support and properly designed procedures efficiency improves and thus time and money are saved.

Most importantly, as a result customers benefit from amazing customer service, fast turn-around, timely communication and a great experience.